Terms and conditions

1. Vocabulary

1.1. ‘Agreement’ refers to these Terms and Conditions.

1.2. ‘Company’ means the entity that provides independent services to Customers according to the defined terms laid out in this Agreement.

1.3. ‘Writer’ is the person, who has agreed to work with the Company on a freelance basis to provide writing services under the Company's terms.

1.4. ‘Customer’ is the person who places Resume Order with the Company to obtain the Product according to his or her requirements and governed by the defined terms and conditions laid out in this Agreement.

1.5. ‘Order’ is an electronic request of a paid service from the Customer for a particular Resume Product and/or service.

1.6. ‘Order Status’ defines Order progress on a particular stage.

1.7. ‘Product’ is a document in an electronic format that is the final result of Order completion.

1.8. ‘Product Revision’ is an edited version of the original Product initialized by Customer.

1.9. ‘Support Team or Support’ is the part of the Company’s organizational structure with the mission to assist and coordinate the Order process.

1.10. ‘Quality Assurance Department’ signifies the part of the Company’s organizational structure with the mission to guard and evaluate the quality of Product or service provided.

1.11.‘Messaging System’ is an interactive feature that ensures communication between Client and Support/Writer.

2. Nature of Product and Terms of Usage

2.1. Resumesplanet provides services to our customers on the basis of the following terms and conditions. When rendering services at Resumesplanet you accept these conditions and agree to pay the selected price for your order. You authorize ResumesPlanet.com to charge your card total purchase price of your order and understand that your card statement will show this purchase under the name Resumeslanet.com.

2.2. We are committed to ensuring that our Customers will get high quality documents within a requested time frame.

3. Privacy Policy

3.1. The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems provided by Authorize.net. It saves the Customer from the risk of having the credit card data disclosed. The Company, however, does not fully guarantee any disclosures of the credit card data that may occur beyond its control and/or without its fault.

3.2. Certain pages on the Company’s web site require the Customer to provide the Customer’s name, e-mail address, home address or phone number ( for example, when filling in the order-form). The Company does not use this information for any other purpose than verification and to contact the Customer with regards to the Order.

4. Order Process

4.1. Placing an order. When filling in an Order form, it is the sole responsibility of the Customer to register using a valid email address and to provide a correct phone number where the Customer can be reached (preferably both - home and mobile). There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. Failure to provide a valid email address or a correct phone number may affect Order completion and will result in a violation of the terms and conditions of this Agreement. This may lead to forfeiture of any claim to the implied warranty or guarantee by the Customer.

4.2. Provided information. As we work directly from provided information it must be comprehensive enough. While placing an Order the Customer is required to provide the data listing previous work experience, education, job goal, as well as all job related trainings, certificates, affiliations, and seminars attended for the Writer to complete a Resume that will immediately catch potential Employer’s attention.

4.3. Instructions. Customer's instructions must be clear and up to the point. If instructions are not clear or not provided within required time frame, the Company cannot fulfill any implied warranty or guarantee. Be advised that once the Order is completed any Revision request must comply with initial requirements and description of the original Order. A request to gear Resume Product towards position different from the previously mentioned one will be considered as violation of initial instructions.

4.4. Matching of the resume level. In the event that the desired resume level chosen by the Customer is the improper resume level (either by accident or not); the Customer shall assume all liability for such error. It shall be the Customer’s sole responsibility to choose the correct Resume Level that best fits your work experience and targeted position. If the Customer has made an error while placing an Order, then the Customer must contact the Support Team immediately for assistance.

4.5. Writer assignment. The Writer specializing in your field gets in touch with the Customer when assigned to an Order, if previously requested to do so by the Customer. The Customer may either communicate with the Writer via Messaging System or request direct contact with the Writer at a specified time.

4.6. Direct contact with the writer. If the Customer wishes to talk to the Writer directly over a phone, the Conversation is to be scheduled with help of Support team first. The Customer is required to be cooperative in terms of scheduling and is to inform Support about the required call in advance.

4.6.1. Phone Call can last not more than 20 minutes and the Writer will inform you accordingly.

4.6.2. The Writer is responsible for obtaining the key points, job goals, complaints, corrections needed about resume product. All other information, including previous work experience, education, as well as all job related trainings, certificates, affiliations, and seminars attended should be uploaded prior to a Call and not to be dictated word by word over the phone.

4.7. Checking the Messaging System. The Messaging System is an easy and convenient way to communicate. The Customer should check messages for any updates from the Support Team or from the Writer. The Customer should also promptly address any questions, concerns or give additional instructions using this interactive feature. Failure or neglect to check the Messaging System shall not be sufficient ground for a refund of services rendered. If the Customer does not know how to use the Messaging System, the Customer may contact the Support Team at any time for assistance or instructions.

4.8. Incorrect order placement. The Company reserves the right not to process or to resubmit the Customer’s Order in the event that the details indicated are inconsistent to or do not match the Order's original description. Failure to provide the correct description or choose the wrong Product, Writer level upgrade may require additional payments, deadline extension requests. Please note this is done by the Company only so that it may properly process the Customer’s Order and have the best possible Writer to complete the Customer’s Order. The Customer will always be contacted to approve any additional charges or requests.

4.9. Tracking order progress. The Customer is highly encouraged to stay in touch with the Support Team/Writer and to monitor Order Progress through the Customer’s personal account on the web site. The possible statuses of the Order are:

- Order is not paid – albeit the Order is registered within the Company’s system, the Customer should proceed with the payment first to the Company start working on it.
- Research has been started – Order is successfully paid and available for the Writers for the chosen level.
- Preparing – a Writer has been assigned to work on the Order.
- Order is completed. Download – the Product has been uploaded for the Customer’s review. The Customer is welcome to download it from the Customer’s personal account on the web site.
- Order is returned for revision – Writer is revising the Product according to Customer’s instructions.
- Hold – the Order is put on hold by the Support Team and the Writer has temporarily stopped working on it. The Customer is advised to visit Messaging board on the personal profile for detailed information or to contact the Support Team.
- Canceled – the Order is canceled.

5. Resume Distribution

5.1. The Company distributes your Resume to employment agencies all over the nation and temporary staffing services. The Customer is required to fill in Distribution Form and confirm that Distribution can be started. The Company does not hold responsibility for the Customer's failure to do this. Resume Distribution will then be postponed.

2. Delivery/Downloading Policy

6.1. The Company strives for the highest level of satisfaction available. However, the Company cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as spam filters, incorrect email, lack of internet access or general neglect, among others, which are beyond its control and/or without its fault. The Support Team is available 24 hours a day to assist the Customer with any delivery problems of the Order.

6.2. In case of timely delivery of the Product, the Company will not be responsible for failure of the Customer to download the Product. Please note that the Customer will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the Writer for the work done.

7. Termination

7.1. The Company reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Customer’s side that affects Order completion or a suspicion by the Company that the Customer is engaged in a fraudulent activity. The Company does not guarantee reimbursement in the circumstances described above. Each case is analyzed separately and final decision depends on the number of factors. The Company shall have sole discretion to take action based on the particular circumstances of each case.

8. Revision policy

8.1. The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order.
If the Customer fails to download or review the Product within 30 days period the Company no longer grants a free Revision on the Order.

8.2. Quality Assurance Department of the Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial Order details; unreasonable return of the Resume Order; taking advantage of Writer and obvious abuse of Revision option.

8.3. Once the Order is completed any revision request must comply with the initial requirements and the description of the original Order. A request to gear a Resume Product towards position different from the previously mentioned one will be considered as violation of initial instructions.

8.4. If revision request violates original instructions, our Quality Assurance department has the right to decline it. If request falls within mentioned guidelines, we will happily revise free of charge.

8.5. The Company reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Company may deem useful for the Customers.

8.6. Short Message Service (SMS) Alerts allow the Customers to receive alerts on their mobile phones in the form of a SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from the Company. The Company also reserves the right to alter or modify any SMS Alerts at any time without further notice to the Customer which may include special offers and discounts. The Company will not be responsible for any additional charges for the Company SMS Alerts that may be charged against the Customer by the mobile service provider.

9. Satisfaction guarantee

9.1. The Product ordered is guaranteed to be of high quality and delivered in a timely manner.

9.2. The Company provides a 30 day interview guarantee: if the Customer does not receive an invitation for job interview within 30 days after receiving Resume from the Company, the Order will be revised during next 5 business days at no additional charge.

9.3. The Company does not and cannot guarantee that the Customer's original documents will be totally re-written if Editing service is ordered. The Company is to revise initial Resume in terms of formatting and vocabulary upon your initial instructions. The Company shall not reimburse any amount in the event that edited Order is considered to be copy-pasted.

9.4. If the Customer needs to cancel the Order, he/she may do so at any time prior to the fulfillment of the Order.

9.5. All refunds and cancellations should be communicated and expressed in writing by using the Order Messaging System or by e-mailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a partial or full refund. It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.

9.6. In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.

10. Waiver of Breach

10.1. No waiver by the Company of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.

10.2. The failure of the Company to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Company may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.

11. Amendments

11.1. The Company reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Customer to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.

12. Miscellaneous Provisions

12.1. Entire Agreement - This Agreement contains the entire stipulations between the Customer and the Company, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding, unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and indorsed on this Agreement. This Agreement shall supersede all previous communications, representations, or agreements, either verbal or written, between the Customer and the Company.

12.2. Severability - It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.

12.3. Law Governing - It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Company holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.

12.4. Place of Suit - Any action or other judicial proceeding for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.